is a user-generated content platform that focuses on consumer reviews of businesses. The site permits concerned individuals to post about an array of businesses and industries. However, since the site is a user-generated content platform, reviews are written by potential anonymous Internet users. Furthermore, these reviews are not vetted or verified for accuracy. This means that there is a high potential for abuse on this website.

If your business or website is being attacked on with fake reviews and reports, you understand that this bad press can cause damage to your bottom line. It is a competitive business environment and negative reviews can cause customers to seek out other options even if the reviews are without merit. In fact, some business owners or customers may seize on this fact to harm or extort your business.

If your business is being attacked and defamed online, the Internet defamation removal lawyers of Meyers Roman Friedberg & Lewis LPA can fight for you. We are confident in our ability to remove defamatory posts. We guarantee removal or we will refund your fee. To schedule a free and confidential consultation, call us at 216-373-7706 or contact our legal team online.

What Are the Problems with’s Approach to User-Generated Reviews?

Online review platforms typically promise to provide a valuable online service. Most sites set forth terms of use that prohibit the malicious use of the site and require users to engage in good faith efforts to engage with companies and resolve complaints. Unfortunately, these lofty goals are rarely realized through a combination of factors. These factors include the inherent nature of the Internet, site policies and implementations and the intent of site users. The usefulness of sites like is limited by the fact that communications are anonymous or pseudo-anonymous. That is, people can hide behind false identities and feel empowered to exaggerate or embellish.

The implementation of site policies, rules, and features is also important and can mitigate the anonymity problem described above. Unfortunately, the implementation of rules and policies on are not particularly well-considered or likely to have this effect. While the site does start out with relatively sound terms of use policy, the enforcement of this policy appears to be non-existent on the site. The front page and recent reviews section appear to be littered with reviews that are attacks on businesses accusing the companies of engaging in outright fraud or theft. While consumers may be upset, posts of this type are in direct opposition to the site’s requirements that “the consumer has a positive intent in writing their message, in helping themselves, in helping other consumers, in helping the subject business provide a better product or service.”

The site’s approach to posting reviews, unfortunately, seems to encourage abuse due to feelings of being untouchable through anonymity. While users can choose to register an account, users are also given the option to post without doing so. Most users will not go through the extra steps required to create an account and will, therefore, post anonymously. They may be encouraged to exaggerate and companies will have significantly more difficulty in addressing and resolving complaints.

What Can I Do if My Business Has Been Defamed on

If your business has been defamed online on a user-generated content site like, it is essential for your response to be measured and strategic. Aside from public relations concerns that tone deaf or ill-considered actions may create, there are also important legal aspects that must be considered. For instance, since Section 230 of the Communications Decency Act covers a broad grant of immunity for the site itself, it is unwise to sue the website for liability. This actions is almost assured to fail and can open the filer up to a counterclaim. Needless to say, action like this will not fix your problem regarding online defamation and will only distract and channel resources away from meeting the challenge. Therefore, it is essential to work with an experienced Internet defamation removal attorney who can proceed in an aggressive but strategic manner when addressing the false reviews and reports.

Work with Aggressive and Strategic Internet Defamation Removal Lawyers

Addressing online defamation head-on can often minimize the amount of time the false reviews have to harm your business’s reputation. To schedule a free and confidential Internet defamation removal consultation, contact the Aaron Minc of Meyers Roman Friedberg & Lewis LPA today by calling 216-373-7706 or contact our legal team online. To schedule a free, no-obligation initial consultation call (216) 373-7706 or schedule a meeting online.


Learn how to remove online negative or false reviews on